Head of Transactional Service Centre (Secondment/Fixed Term Contract)

12 month Secondment / Fixed Term Contract - Head of Transactional Service Centre (Delivery)

Shape the future of Enabling Services at Thames Valley Police

This is an exciting opportunity to lead the design and delivery of a brand-new Transactional Service Centre at Thames Valley Police.

As Head of Transactional Service Centre (Delivery), you will play a pivotal role in creating and establishing a new function that will transform how key enabling services are delivered across the organisation. Initially focused on People services, this role will also help shape a model that has reach across People, Tasking & Resilience, and Finance, making it a highly visible and strategically important leadership position.

This is much more than a service delivery role. It is an opportunity to build, lead and embed a critical function from the ground up — designing services, driving performance, improving customer experience, and enabling sustainable, efficient ways of working across Thames Valley Police.

If you are an experienced leader with a track record in service transformation, operational delivery, continuous improvement, and stakeholder engagement, we would love to hear from you.

What You Will Be Responsible For

In this role, you will:

• Lead the design, mobilisation, and delivery of the new Transactional Service Centre
• Develop a service model that delivers high-quality, efficient, and customer-focused services.
• Drive operational excellence, service performance, and continuous improvement.
• Help shape the future of Enabling Services within Thames Valley Police
• Collaborate closely with senior leaders and stakeholders across multiple functions to ensure the new service meets organisational needs.
• Champion digital transformation, modern ways of working and service innovation.
• Build credibility and confidence in the new function through strong delivery, clear governance, and excellent stakeholder management.

What We Are Looking For

We are seeking a credible and forward-thinking leader who can bring together strategy and execution.

You Will Ideally Have

• Significant leadership experience in service delivery, shared services, operational transformation, or business change
• Experience of designing, implementing, or improving transactional / support service functions
• Strong track record of delivering change, performance improvement, and customer-focused outcomes.
• The ability to work across organisational boundaries and influence at senior level.
• experience of leading teams through change and creating a culture of accountability, improvement, and collaboration.
• Excellent communication, relationship-building, and stakeholder management skills.
• The ability to balance strategic thinking with hands-on delivery in a fast-paced and evolving environment.

Experience in the public sector or a complex organisational environment would be beneficial, but most importantly, we are looking for someone who can bring the leadership, pace and vision needed to make this role a success.

Why this role matters

This is a unique chance to take on a leadership role that will have a lasting impact on how Thames Valley Police deliver critical enabling services.

You Will Have The Opportunity To

• shape a new function from the outset.
• influence how services are delivered across the organisation.
• improve the experience of internal customers and stakeholders.
• deliver meaningful organisational change in a role with real visibility and impact.

If you thrive on building services, leading change, and making a tangible difference, this could be the ideal next step.

Working for Thames Valley Police

At Thames Valley Police, we work together to protect our communities. Whether as an officer, staff member, or volunteer, you will play a key role in helping us achieve our mission.

As part of the Thames Valley Police family, you will benefit from:

• 30 days annual leave, plus Bank Holidays.
• Flexible and hybrid working.
• Access to a local government pension scheme.
• A wide range of lifestyle discounts and wellbeing support.
• Excellent learning and development opportunities.
• Access to staff networks, wellbeing services, and inclusion initiatives.

We are committed to building a workforce that reflects the communities we serve and to creating an inclusive culture where people feel valued, supported, and able to thrive.

Essential Information For Internal Applicants

If you are a permanent member of staff applying for this role, please note it will be offered on a secondment basis.

All secondments must be supported in writing by your Line Manager and Head of Department / Commander or Deputy. Please attach written approval to your application.

If secondment support is not available, the role may be offered on a fixed-term contract basis. Please note this may have implications, including the loss of continuous service protections.

Shift allowance, on-call or other role-related allowances from your previous post will not be protected unless attached to the new role for the duration of the secondment.

Past applicants for this role will not be considered at this time.

Additional Information

All posts require a level of Police Vetting in line with the National Vetting Code of Practice. Residency requirements apply, although applications will be considered on a case-by-case basis where applicants can demonstrate UK residency with supporting evidence.

For queries, please contact the Recruitment Team a [email protected]

Please use Google Chrome when completing your application where possible.

The closing date for enquiries and receipt of completed applications is Wednesday 24 June 2026.

Find out more about our roles here.

(for hybrid working)