Messika is a Parisian High Jewelry Maison, designed by Valerie Messika, daughter of the renowned diamond trade dealer, Andre Messika. Since 2005, Messika has been a growing leader in jewelry with over 500 Points of Sales worldwide across 90 countries.

In the United States, the brand is distributed through directly operated retail boutiques, a network of wholesale partners (department stores and independent retailers), and an internally managed e‑commerce platform.

As part of an ambitious expansion plan in the American market, Messika USA is building a high‑performing team of driven, entrepreneurial professionals to support the brand’s rapid and sustainable growth.

Reporting directly to the Managing Director, Americas, the Head of Operations & Supply Chain will oversee all operational activities in the Americas region. This is a key leadership role combining hands‑on operational involvement with strategic vision, within a fast‑growing and agile organization.

You will lead a team of 8 people and play a central role in structuring, optimizing, and scaling operations to support Messika USA’s development.

Key Responsibilities

Strategic inventory planning and stock optimization across the US network
Retail boutique merchandising coordination
Warehouse operations and inventory management (physical stock handling, preparation, shipments)
Customer service and order management across all distribution channels
US logistics and operational processes
Operational execution of major off‑site Messika events (including High Jewelry events)
Management of all US customs and transportation matters
Oversight of the external 3PL warehouse (non‑value stock)
Supervision of the US Repair & Care service (after‑sales service and stock refurbishment)

Team & Cross‑Functional Collaboration

Direct management and development of an operations team of 8 (junior and senior profiles)
Close collaboration with Messika USA teams: Retail, Wholesale, E‑commerce, Marketing, Visual Merchandising, PR, etc.
Daily coordination with external partners (3PL warehouse, transportation providers, after‑sales workshops)
Frequent interaction with Paris Headquarters teams: Global Operations, Supply Chain, Retail Merchandising, Sales Administration, Logistics, Repair & Care

Profile & Skills Requirements

Excellent interpersonal, leadership, and organizational skills
Strong ability to manage operational complexity and drive efficiency
Exceptional attention to detail, rigor, and follow‑through
Hands‑on, proactive mindset with the ability to operate in day‑to‑day execution
Strategic thinker able to design and implement scalable operational processes
Flexibility and ability to perform under pressure in a fast‑paced environment
Strong people management capabilities
Service‑oriented, client‑centric mindset with strong sensitivity to luxury standards
Business‑driven, analytical, and product‑oriented approach
Excellent command of Microsoft Office (advanced Excel required)
Knowledge of CEGID and M3 is a plus
Fluency in French is a plus