📍 Location: Karachi, Pakistan (On-Site)

💰 Compensation: PKR 1,000,000+ per month (Negotiable for exceptional candidates)

🏢 Industry: Technology / IT Services / Software Development

👤 Reports To: Founder

About The Opportunity

We are seeking a highly experienced Chief Operating Officer (COO) to build and lead the operational backbone of a growing technology company.

The company operates daily from 1:00 PM to 2:00 AM through multiple shifts and departments, including Sales, Marketing, Project Management, Software Development, Design, SEO, HR, Finance, Administration, and Operations.

The Founder is looking for a proven operational leader who can establish complete visibility, accountability, reporting, controls, systems, and operational excellence across the entire organization.

This role is designed for an executive who has previously built and scaled operational systems within technology, software, digital marketing, or service-based organizations.

Mission

Your mission is simple:

Transform the company from a people-dependent organization into a process-driven, KPI-driven, and data-driven business.

The Founder should be able to understand the health of the company through systems, dashboards, reports, and controls rather than manual follow-ups.

Key Responsibilities

Operational Leadership
Conduct a complete operational audit of the company
Design and implement scalable operational structures
Establish accountability frameworks across all departments
Create operational controls and reporting mechanisms
Build a high-performance operational culture
SOP & Process Development

Design and implement SOPs for

Sales
Marketing
HR
Finance
Administration
Project Management
Development
Design
SEO
Operations
Business Systems & Technology

Lead implementation and optimization of

CRM Systems
ERP Systems
HRMS Platforms
Project Management Platforms
Asset Management Systems
Inventory Management Systems
Reporting & Dashboard Solutions

Executive Visibility & Reporting

Build systems that provide visibility into:

Employee productivity
Team performance
Sales activity
Project progress
Financial performance
Asset allocation
Inventory movement
Department KPIs

Performance Management

Develop:

Company-wide KPI frameworks
Employee scorecards
Department performance reports
Weekly executive reporting
Monthly operational reviews

Required Experience

Mandatory:

Minimum 10 years of leadership experience
Minimum 5 years in a senior operations leadership role
Experience within Technology, Software House, IT Services, Digital Marketing, BPO, or Agency environments
Proven track record of implementing SOPs, KPIs, Dashboards, Reporting Structures, CRMs, and ERPs
Experience managing multiple departments and teams

Strongly Preferred

Experience with:

ClickUp
Jira
Monday.com
HubSpot CRM
Zoho CRM
Odoo ERP
ERPNext
HRMS Platforms
Business Intelligence Tools

First 90-Day Deliverables

First 30 Days:

Complete operational audit
Department review and assessment
Gap analysis and recommendations

Days 31–60:

SOP framework implementation
KPI development
Reporting structure implementation

Days 61–90:

Executive dashboards
Operational controls
Asset management system
Inventory controls
Productivity reporting
Company-wide accountability framework

Mandatory Application Requirements

Applicants MUST submit:

1. Updated Resume

2. Examples of Previous Work

Provide examples of:

SOPs
KPI Frameworks
Dashboards
CRM Implementations
ERP Implementations
Operational Systems
Reporting Structures

Executive Assessment (Mandatory)

Submit a 3–5 page document answering:

If you joined a technology company with multiple departments and limited operational visibility, what would your first 90-day action plan be to establish accountability, reporting, KPI management, operational controls, and executive dashboards?

Applications without this assessment will not be considered.

Compensation Details

Please include:

Current Salary
Expected Salary
Notice Period

How To Apply

Send your application directly to the Founder:

Email: [email protected]

We are not looking for an administrator.

We are looking for a proven executive-level systems builder who can design, implement, and lead operational excellence across a growing technology company.