Head of Transfer Agency

About Us:

NAV Fund Services, a leading global fund administrator servicing more than 2,550 clients with $450b in assets under administration, is excited to expand our award-winning fund administration services into Ireland.

The Head of Transfer Agency – PCF-33 will serve as an integral part of our senior management team, reporting directly to the CEO of NAV Fund Services (Ireland) Ltd. (NAV Ireland) and will play a key role in developing our fund services business in Ireland. The individual hired will be responsible for the overall leadership and oversight of the Transfer Agency function.

Specifically, he/ she will:

• Oversee end-to-end Transfer Agency operations including:
• Client onboarding
• Investor onboarding
• AML/ KYC processing
• Investor transactions processing such as subscriptions, redemptions and distribution payments
• Investor record maintenance
• Attend board meetings and present the fund administration report to the board of directors on behalf of NAV Ireland if, and when required
• Ensure accuracy and timeliness of transaction processing
• Establish and maintain effective internal controls in the Transfer Agency processes
• Assume client relationship management responsibilities to ensure that the team provide a quality service;
• Address material client complaints
• Escalate AML due diligence and sanctions issues on client and investor files to the Head of Compliance & AML;
• Escalate material issues to senior management/ Board
• Oversee incident management and root cause analysis
• Manage the testing of AML/KYC information collected on funds and investors to ensure compliance with NAV policies and procedures and the Irish AML/CFT regime;
• Coordinate internally with staff to ensure timely and accurate responses in connection with examinations and inquiries by regulators and governmental agencies;
• Coordinate remediation efforts resulting from internal audit or examination findings as needed;
• Liaise with the compliance and risk functions to ensure the function’s compliance with
• Irish regulatory requirements
• AML/ CFT obligations
• Data protection
• Other relevant fund administration rules
• Liaise with clients, AIFMs, ManCos, directors, Depositaries, custodians, outside counsel, and internal parties as necessary
• Ensure that the function’s relevant regulatory reporting is accurate and timely
• Support audit, due diligence reviews, regulatory inspections and Central Bank of Ireland queries
• Coordinate remediation efforts resulting from internal audit or examination findings as needed

Outsourced Transfer agency activities:

• Maintain effective oversight and monitoring framework
• Ensure accountability for all outsourced activities remains within NAV Ireland in accordance with CBI expectations
• Conduct/ approve service provider performance reviews, as applicable

Manage the Transfer Agency Team

• Provide day‑to‑day leadership, guidance, and technical support to the Transfer Agency team to ensure high‑quality performance across investor onboarding, due diligence, AML/KYC processing, and transaction review in accordance with fund documentation and regulatory requirements.;
• Build and maintain strong client relationships, acting as a senior escalation point and ensuring the team delivers a proactive, responsive, and solution‑oriented service.
• Support client retention by overseeing periodic service reviews, identifying service improvements, and ensuring consistent communication between clients and internal stakeholders.
• Recruit, hire and train Transfer Agency staff;
• Ensure appropriate staffing levels, resource allocation, and succession planning across the Transfer Agency function

As part of Senior Management, he/she will:

• Support the business development and sales teams by providing subject-matter expertise on Transfer Agency operations during prospect meetings, RFP responses, and commercial negotiations.
• Actively contribute to the Company’s commercial strategy by identifying opportunities for revenue growth within existing client relationships, including new fund launches, additional Transfer Agency services, reporting enhancements, and operational efficiencies.
• Represent NAV Ireland at relevant industry conferences, client events, and professional forums to support brand visibility and thought leadership.
• Monitor the implementation of compliance policies and procedures and conduct periodic compliance assurance review;
• Actively assist in maintaining compliance policies and procedures, including participating in performing annual reviews;
• Source and negotiate AML due diligence vendor service agreements
• Assist with any ad-hoc projects as required

Minimum Qualifications:

• Minimum 10 years of Transfer Agency and Investor Services experience, preferably in the role of senior management at a Fund Administrator
• Bachelor’s degree (or equivalent professional experience) required.
• Sufficient combination of experience and educational background to obtain Central Bank of Ireland PCF-33 approval, supported by at least 3 years of proven leadership or supervisory responsibility
• Strong working knowledge of the Irish regulatory framework, including AML/CFT obligations, investor protection requirements, outsourcing oversight expectations, and Central Bank of Ireland reporting standards
• Proficiency with Transfer Agency technology platforms, AML/CDD solutions, workflow tools, and reporting systems.
• Proven ability to interact with clients, boards, auditors, and regulators in a professional and confident manner.
• Strong analytical, organisational, and problem‑solving skills with meticulous attention to detail.
• Ability to work effectively under pressure, manage competing priorities, and meet tight deadlines.

Preferred Qualifications:

• Advanced degree (JD, MBA) and/or professional certification (e.g., CPA, CFA, ACA, ACCA, etc.) is strongly preferred
• Prior experience performing a PCF‑33 or similar senior regulatory function is preferred
• Demonstrated leadership within a Transfer Agency function supporting mainly alternative investment funds,
• Experience engaging directly with the Central Bank of Ireland, including inspections, thematic reviews, or regulatory submissions.
• Proven ability to oversee outsourced service providers, including performance monitoring, due diligence, and governance reporting.
• Experience contributing to business development initiatives, client pitches, RFPs, or service‑expansion discussions.

Assist with any ad-hoc projects as required.NAV is an equal opportunity employer and does not discriminate on the basis of the applicant's or employee's race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, veteran or military status, genetic information, citizenship or any other status entitled to protection under federal, state or local anti-discrimination laws. No questions on our employment application are intended to secure information that is to be used for impermissible purposes.