YOUR
Responsibilities
- Lead, coach, and develop the Technical Customer Support team, fostering a high-performance and customer-focused culture
- Act as the highest technical escalation point, ensuring fast and effective resolution of complex cases across the full product portfolio
- Oversee end-to-end technical support operations, including diagnostics, troubleshooting, and structured case management
- Govern warranty and recall processes, ensuring compliance, cost control, and timely execution across the service network
- Drive network excellence by building technical capability, delivering training, and improving KPIs, tools, and support processes in collaboration with cross-functional teams
Your Qualifications
- Degree in Mechanical, Electrical, or Industrial Engineering, or a related technical field (postgraduate degree is a plus)
- 10+ years of experience in technical service, aftersales, or customer support within industrial equipment, machinery, or automotive sectors
- Experience in leading and developing high-performing technical teams with proven track record of delivering results (strong leadership capabilities are mandatory)
- Deep expertise in diagnostics, troubleshooting, and managing complex technical cases, ideally within a service network environment
- Experience working with multiple stakeholders and driving cross-functional collaboration.Fluent in Spanish and Englis, both written and spoken, Portuguese is a plus
WE OFFER
- A strategic and hands-on role within a dynamic HR team focused on learning, collaboration, and continuous development
- The opportunity to grow professionally in a leading company that values innovation, sustainability, and excellence
- Active involvement in local, regional, and global HR initiatives within a multicultural and international environment
- A competitive salary package tailored to your experience, along with medical insurance and other attractive benefits
- Access to the “Inspiring Benefits” platform, offering exclusive discounts and perks to support your well-being and lifestyle
Curious about this position or want to learn more? Reach out.