Head of Sales & Customer Success

We are partnering with a market-leading vertical SaaS platform serving experience-led / venue-based business globally as they hire a Head of Sales & Customer Success.

The platform enables operators to grow revenue, improve operational efficiency, and enhance the end-customer experience through integrated software supporting bookings, payments, memberships, reporting, guest management, and commerce workflows

.These three pillars — grow revenue, improve efficiency, and enhance the customer experience — are central to how the business goes to market and how it creates value for its customers

.
Ideal Candidate Profi

leThis role is for a proven commercial builder and player-coach who can step into a lean, high-accountability environment and drive results quickly. The right candidate is equally comfortable building pipeline discipline, leading renewals, driving account expansion, managing agency performance, coaching a capable team, and personally stepping into important deals to move them forwar

d.This is not a manager-only role. It requires someone who can lead from the front, create structure where it is needed, and operate effectively across both ends of the commercial spectrum. They must support a high-velocity, PLG-style sales motion while also engaging in more complex enterprise opportunities requiring executive involvemen

t.
Role Summ

aryWe are looking for a Head of Sales and Customer Success to lead net new logo bookings, renewals, account management, customer expansion, and commercial marketing oversight. Reporting to the CEO, this leader will oversee Sales and Customer Success and build a more disciplined, metrics-driven commercial engi

ne.Sales is accountable for net new bookings. Customer Success owns renewals, account management, cross-sell, and expansion, while improving retention through stronger engagement, planning, and follow-throu

gh.This role also requires marketing fluency. With no internal marketing headcount, this person must manage external agencies, evaluate performance, and ensure demand generation supports key growth prioriti

es.The role will also support revenue growth through selected strategic partnershi

ps.
Key Responsibili

ties
Sales Leade

• rshipOwn all net new logo boo
• kingsBuild and manage a disciplined sales motion across lead follow-up, qualification, demos, proposals, forecasting, and
• closeLead both high-velocity PLG and consultative enterprise sales mo
• tionsSupport strategic deals to improve win rates and accelerate
• closeImprove pipeline quality, process rigor, and forecast acc

uracy
Customer Success, Renewals, and Account

• GrowthOwn renewals, account management, cross-sell, and exp
• ansionBuild a commercially effective Customer Success
• motionStrengthen account planning, renewal readiness, and expansion exe
• cutionImprove churn visibility, renewal forecasting, and customer health tr
• ackingEnsure proactive product adoption and commercial exp

ansion
Player-Coach Lea

• dershipLead from the front as a true playe
• r-coachStay involved in strategic deals and executive relati
• onshipsCoach and develop team performance and account
• abilitySet clear expectations and standards across Sales and Customer

Success
Marketing and Demand Ge

• nerationOwn commercial marketing performance with external
• agenciesManage spend across paid media, SEO, campaigns, an
• d eventsHold partners accountable to KPIs, lead quality,
• and ROIAlign marketing with sales and customer
• outcomesSupport pricing and packaging impr

ovements
Revenue Operations an

• d MetricsBuild a metrics-driven operatin
• g cadenceUse HubSpot to improve visibility across pipeline, conversion, churn risk, and
• expansionManage KPIs including bookings, pipeline coverage, win rates, renewal rate, NRR, and campaign pe
• rformanceImprove forecasting discipline and performance

tracking
AI-First Commercial

• LeadershipApply AI across prospecting, messaging, forecasting, and customer
• engagementImprove team productivity through AI-enabled

workflows
Cross-Functional

• LeadershipPartner with Product, Support, Finance, and
• OperationsBring customer insights into pricing, packaging, and produ
• ct strategySupport revenue growth through partnerships and external re

lationships
Required Qu

• alifications10+ years in sales, customer success, or revenue leadership in B2B SaaS or verti
• cal softwareProven success owning net new sales and renewa
• ls/expansionExperience in family entertainment, hospitality, payments, commerce, or v
• ertical SaaSStrong player-coac
• h experienceExperience across both transactional and enterprise
• sales cyclesStrong commercial understanding across sales, CS, marketing,
• and pricingData-driven mindset with K
• PI ownershipExperience with CRM tools (e
• .g. HubSpot)Experience managing external market
• ing agenciesStrong leaders

hip presence
Preferred Q

• ualificationsExperience selling into multi-location or franchis
• ed businessesExperience building Customer Succ
• ess functionsFamiliarity with pricing, packaging, and cross-se
• ll strategiesExperience applying AI tools in commerc

ial workflows
What Succ

• ess Looks LikeImproved net new bookings and for
• ecast accuracyFaster lead follow-up and better fu
• nnel executionStronger conversion on s
• trategic dealsImproved renewals, retention,
• and expansionBetter marketing ROI and alignmen
• t with revenueMore disciplined, accountable c

ommercial team