Head of Operations

About Tribe:

Tribe is redefining premium co-living and student accommodation in India. We blend design-forward spaces, lifestyle amenities, and unparalleled service to deliver an experience that goes beyond just ‘living’. With multiple successful properties across Pune and Mumbai, Tribe is expanding rapidly across metros, university hubs, and on-campus living spaces. Our flagship property, Tribe Massai, is the epitome of our brand philosophy-curated living that celebrates individuality, community, and comfort.

Role Overview:

We are seeking a visionary General Manager to lead Tribe Massai, our flagship boutique living experience in East Pune. The ideal candidate brings a mix of luxury hospitality experience, operational rigor, team leadership, and an obsession for guest satisfaction. This role is both strategic and hands-on, balancing high-level business thinking with on-ground engagement, ensuring Tribe Massai becomes a benchmark for premium co-living in India.

Key Responsibilities:

Property & Operations Leadership

·      Serve as the on-site Head of Tribe Massai, owning the entire guest experience and operational execution.

·      Manage day-to-day operations across Front Office, Housekeeping, F&B, Security, Maintenance, and Events.

·      Maintain high operational standards through SOP implementation, internal audits, and checklists.

• Resident Experience & Lifestyle Programming

·      Be the face of Tribe Massai - personally engaging with residents to build a warm, welcoming, and vibrant community.

·      Curate resident engagement programs including events, workshops, and activations that reflect Tribe’s brand DNA.

·      Proactively manage resident concerns, feedback, and escalations to deliver WOW moments consistently.

Financial & Commercial Accountability:

·      Own the property P&L - drive profitability by balancing revenue growth with operational efficiency.

·      Monitor occupancy, yield, cost control, and revenue-per-bed (RevPB) metrics.

·      Implement pricing strategies and upsell initiatives in collaboration with sales and revenue management teams.

F&B & Experience-Driven Hospitality:

·      Oversee the in-house café/dining experience ensuring it aligns with Tribe’s lifestyle-oriented brand.

·      Develop curated F&B programming, events, and café promotions with the marketing team.

·      Ensure hygiene, quality control, and guest delight in all F&B services.

People Leadership:

·      Lead a dynamic team including Assistant Managers, Department Heads, and Associates.

·      Recruit, train, and inspire staff to deliver Tribe’s signature hospitality experience.

·      Drive a performance culture through regular coaching, KPIs, and talent development plans.

Facilities & Preventive Maintenance:

·      Ensure world-class upkeep and timely maintenance of all physical infrastructure.

·      Collaborate with technical teams and vendors for preventive and emergency maintenance.

·      Implement energy and resource optimization strategies.

Compliance, Safety & Risk Management:

·      Ensure 100% compliance with legal, statutory, safety, and brand standards.

·      Conduct periodic fire drills, health audits, and safety training for all teams.

·      Manage incident reporting, risk assessments, and emergency response protocols.

Strategy, Insights & Reporting:

·      Present detailed weekly/monthly reports to the AVP on KPIs, guest satisfaction, and financial health.

·      Utilize data dashboards, guest feedback, and competitor benchmarking to improve performance.

·      Co-develop strategies aligned with Tribe’s long-term expansion and brand roadmap.

Ideal Candidate Profile Education:

·      Bachelor’s in Hospitality, Hotel Management, Business Administration, or related field.

·      MBA or post-graduate qualification in Hospitality/Operations is a strong plus.

Experience:

·      8-12 years in upscale hotel, boutique hospitality, or luxury co-living operations.

·      Minimum 2 years as a General Manager or equivalent in a flagship/anchor property.

·      Prior experience in F&B-heavy operations or lifestyle-driven accommodations preferred.

Key Skills:

·      Strategic Thinking: Ability to align day-to-day operations with long-term brand goals.

·      Guest-Centric Mindset: Deep empathy for guests and passion for curated experiences.

·      Financial Acumen: Strong grasp on budgeting, revenue management, and cost control.

·      Leadership: Charismatic and collaborative leader who can inspire a diverse team.

·      Crisis Handling: Calm, solution-oriented thinker under pressure.

·      Tech-Savvy: Familiarity with PMS, CRM tools, and basic analytics dashboards.

Personal Attributes:

·      Owner’s Mentality: Runs the property like it’s their own.

·      Innovator’s Spirit: Not afraid to challenge the norm and bring new ideas.

·      Warm Presence: Approachable, engaging, and deeply service-minded.

Why Join Tribe Massai?

·      Lead one of India’s most unique and talked-about living spaces.

·      Work in an environment that blends creativity, hospitality, and community.

·  Collaborate with visionary leadership and be a core part of Tribe’s next wave of growth.

If you are interested, kindly share your CV at [email protected]