About Us

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

About the role

As the Head of Facility and Administration Management you will be responsible for shaping and delivering the strategy for all administrative and facility operations. This role ensures safe, efficient, and compliant workplaces that support employees and business goals, while leading a multidisciplinary team, managing budgets, and driving both strategic initiatives and day-to-day operational excellence.

How you will get the job done

driving strategic decision-making across administration, facility management, and workplace services to ensure alignment with business objectives
managing day-to-day administration and facility operations, maintaining safe, compliant, and efficient office environments
establishing and maintaining review and control mechanisms, monitoring service quality, compliance, cost efficiency, and operational risks
preparing and presenting financial summaries, cost analyses, and management reports related to administration and facility management
leading the annual risk assessment process and ensuring appropriate mitigation strategies are in place
managing relationships with external vendors and service providers, including monitoring performance and ensuring SLA compliance
acting as a key stakeholder, partnering closely with Finance, HR, IT, Security, and Executive Management
driving space planning initiatives, including office reconfigurations, relocations, and expansions, while analyzing space utilization data, optimizing workplace design for hybrid and in-office models

Skills and experience you will need

fluency in English (C1)
15+ years of professional experience in Facility Management, Administration or Corporate Services, preferably in a multi-location, international corporate environment
proven experience in managing office relocations / fit-out projects, including vendor coordination, landlord negotiations and continuity of operations
hands-on experience in Health & Safety and Emergency Management, including implementation of safety standards, procedures and drills
experience leading and developing operational teams across multiple locations and managing local team leaders
strong vendor and budget management experience, including contract oversight and service performance governance
very good knowledge of the local market (Warsaw) and experience working closely with local suppliers and stakeholders

What we offer

Let's be healthy – medical package, sports card, and numerous sports sections – these are some of the beneﬁts that help our employees stay in good shape.

Let's be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun – company-wide bike races and soccer matches, ﬁlm marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualiﬁcations, experience, and mindset are our greatest beneﬁt!