Do you want to make a difference and contribute to creating a better world? Are you interested in developing your skills and knowledge, while putting your ideals to work? Join us – we are a frontrunner in ethical banking and global impact investing, and we need people like you to make change happen.

We believe that money can change the world for the better. In fact, our organisation was founded on this belief. Our mission is to create a society that protects and promotes the quality of life of all its members with human dignity at its core.

We’re looking for a strategic digital leader to own and transform the platforms through which all our customers experience Triodos. This newly created role is at the heart of our digital transformation: you will shape our internet banking, mobile banking, website, and conversational AI channels across four European markets. Where other leaders own specific customer journeys and products, you own the digital infrastructure and interaction standards that make those journeys seamless. Every other product area depends on the platforms you build and the customer-centric standards you set.

How you will make a difference

You will help us to ‘change finance to finance change’, by owning the end-to-end performance of our digital banking platforms and omnichannel experience – from strategy through execution to measurable customer impact. Reporting directly to the Group Director Customer Journeys, you will lead the teams that build and run our digital channels across the Netherlands, Belgium, and the UK.

Define, and execute the digital strategy and roadmap for all customer-facing channels – internet banking, mobile banking, website, and engagement platforms including chat and conversational AI – setting the standards for digital customer interaction across the group
Lead and develop your value stream – a dedicated, outcome-focused business unit within our agile operating model. You will direct multiple empowered product teams, each a cross-functional group of product managers, engineers, UX designers, and data experts with end-to-end ownership of their platforms. You set the vision, steer priorities, and create the conditions for these teams to deliver autonomously
Drive the integration of digital channels to create a unified, seamless customer experience – ensuring customers can move effortlessly between mobile, web, chat, and voice touchpoints with consistent quality and personalisation
Own the digital operating model including Customer Services channel strategy, ensuring our channels are optimised for both customer satisfaction and operational efficiency
Own shared P&L responsibility for the digital channel portfolio, with accountability for platform performance, cost-to-serve, and commercial channel effectiveness – managing the annual budget and making disciplined trade-offs between initiatives
Lead the strategy and application of conversational and agentic AI across customer-facing and operational domains – championing automation, data-driven personalisation, and AI to transform how customers interact with the bank
Hold first-line accountability for risk and compliance across all digital platforms – safeguarding digital security, customer data privacy, and ensuring adherence to regulatory requirements
Build alignment with country leadership, Customer Services, other product areas, and support functions – ensuring your platforms enable rather than constrain the customer journeys other teams are building

What you will bring

Your unique potential and your values matter for us most. We look for people who are self-aware and who think in a holistic way, always conscious about their impact on society, the environment, and the economy.

To be successful in this role, you will:

Inspire your teams and stakeholders with a compelling vision for digital banking, making bold decisions that prioritise long-term customer experience and innovation alongside operational performance
Lead with integrity and courage, daring to have difficult conversations and challenging legacy approaches to digital channels when needed
Empower your teams by delegating authority and creating the conditions for autonomous, outcome-focused delivery
Build strong partnerships across functions and countries, connecting diverse stakeholders around a shared digital vision

Furthermore, you will bring:

A minimum of 10 years of experience in digital banking, omnichannel strategy, or digital product management, including at least 3 years in a senior leadership role with platform or channel P&L accountability
Demonstrable experience building and scaling digital banking platforms – internet banking, mobile apps, or customer engagement channels – in a regulated financial services environment
A track record of driving digital transformation end-to-end, from strategy through delivery to adoption, including first-line risk ownership for digital platforms
Hands-on experience with AI, conversational AI, or data-driven personalisation in customer-facing digital products
Experience leading cross-functional engineering and design teams through large-scale change in complex, multi-country or multi-platform organisations
Strong understanding of UX/CX best practices, customer interaction standards, and digital accessibility
Experience with or strong affinity for sustainability, impact investing, or purpose-driven organisations
Exposure to Agile or Lean ways of working, ideally in a product-led or platform-oriented organisation
Professional proficiency in English (spoken and written); Dutch is a strong plus

Your future colleagues

You will report directly to the Group Director Customer Journeys. Your team consists of multiple cross-functional product teams, each typically including a Product Manager, Change Analyst, Software Engineers, UX Designers, and Data Experts – all working together on specific digital platforms and channels. Product Managers and Change Analysts report directly to you; Engineers and Designers report to you functionally while retaining a hierarchical line in the technology or design organisation.

Beyond your direct team, you’ll collaborate closely with the other senior leaders who own customer journeys and products that depend on your platforms, the Group Director Customer Service for channel strategy alignment, the Managing Directors of our entities in the Netherlands, Belgium, and the UK, and colleagues in Risk, Legal, Data & AI, and Design.

What we offer you

An inspiring work culture

The most important thing about working with us is that you are part of a community that is changing the world for the better. We are constantly improving our work culture to create conditions where every person can thrive, so you are able to:

find a sense of meaning in your work
create positive energy and impact with your co-workers
build mutual trust and respect in working relationships
enjoy fulfilment at a professional and personal level

A comfortable working environment

Our award-winning sustainable head office is based in Driebergen-Zeist, the Netherlands at the Reehorst Estate, just a 3 minutes’ walk from the train station. Combined with working from home, it is an inspiring place to work and connect with your colleagues.

And of course, great remuneration and working conditions (CLA Banken):

An annual salary between €119.679 and €164.560 based on a 36-hour workweek
an attractive pension plan
a mobility card (including the option of free private travels)
flexible working hours and the opportunity to work from home
six weeks of paid annual leave, with the option to buy up to two more weeks in additional leave
an option to swap bank holidays for other days (with some conditions) if you celebrate different holidays
reimbursement of a company bicycle to the max of €1,500
a range of education and training opportunities
the option to join our collective health insurance
a working from home allowance per home office day
suitable home office equipment up to €750 every 5 years

Sounds interesting?

If you feel that you want to make a difference, don’t hesitate to join the Triodos community by applying for this role.

Everyone is welcome to join us. Our culture is built on values that aim to benefit both society and individuals. We are committed to equity and diversity, and we value everyone’s perspective. We strive to create an environment in which all colleagues and our broader community can feel safe and included.

The closing date for applications is: 28th of June

If the role interests you but you still have some questions, or If there are any additional adjustments you may need during the application process please connect with Wouter Lipsius (Talent Acquisition).

We also don’t want to miss out on candidates who feel they don’t exactly match the job description, so if this is a role that sounds interesting to you, and you feel you could add value, please apply!

Who we are

Triodos Bank is a leading expert in sustainable banking, founded in 1980 in the Netherlands, with branches in Belgium, the United Kingdom, and Spain.

Triodos Investment Management is a globally recognised leader in impact investing, managing funds invested in both Europe and emerging markets.

We are a certified B Corp since 2015 and one of the founders of The Global Alliance for Banking on Values, a global network of independent banks using finance to deliver sustainable economic, social, and environmental development.

www.triodos.com | www.triodos-im.com | www.triodosfoundation.nl