Head of Customer Growth (f/m/x)

BE ONE STEP AHEAD: Help us make the internet a safer place!

The digital world faces a constant storm of evolving cyber threats, and IT professionals are on the front lines, defending their organizations’ most valuable assets against increasingly sophisticated attacks. At Link11, one of Europe’s leading providers of cybersecurity solutions, we know that pressure well. We protect companies and public authorities through meticulous attention to detail and the early adoption of cutting-edge methods, and we take full responsibility for our customers’ security.

Our market reputation is built on enterprise-grade cybersecurity that keeps IT networks and critical applications safe, so our customers can focus on their core business. With AI-driven technology and patented DDoS protection, and a portfolio spanning Network DDoS Protection, WAAP, Secure CDN and Secure DNS, we are constantly finding new and better ways to strengthen their defenses.

Above all, we are a team of passionate people united by one mission: to make the internet a safer place. More than 100 colleagues work across our international locations, including Frankfurt, Lisbon, Tel Aviv and Vancouver, many of them fully remote. Are you highly motivated and looking for a challenging, rewarding role where you can truly make a difference? Then you are very welcome at Link11. Shape our digital future with us.

Your future challenges:

The Head of Customer Growth (m/f/d) is a senior position with a player-coach character: you lead a small, international team while also personally managing selected key accounts and actively driving the channel business. The role combines two motions – Account Management (developing existing customers) and International Channel (acquiring partners across Europe).

• You lead a 6-person, internationally structured account management team – including non-DACH partner management (proactive focus on the EU, with worldwide coverage currently handled reactively by one manager).
• As a team lead with your own customer base, you don’t just lead the team – you personally manage selected key accounts and drive active business development in the channel. This is deliberately not a pure leadership role.
• Account Management motion: You establish proactive, regular engagement with our customers to secure retention and consistently unlock cross- and upsell potential.
• You connect with both strategic decision-makers and the working level on the customer side, and collaborate closely with internal teams across Customer Success, Solution Engineering, Product, and Finance.
• International Channel motion: You identify and win new partners (MSPs, system integrators, hosters) across the NESE region (Northern, Southern & Eastern Europe – focus on NL and DK).
• Together with new partners, you develop a joint business case, own their onboarding, and ensure sustained, active engagement.
• You work in a consistently KPI- and data-driven, structured way, steering your team through clearly defined metrics.
• Your target achievement is measured by a commission mix of a maximum churn quota, an expansion quota, and partner pipeline generation.

Your Skills:

• Several years of experience in account management, customer success, and/or channel/partner management, ideally in a B2B environment (SaaS, tech, or cybersecurity).
• Initial leadership experience combined with a true player-coach mindset – you lead while delivering results yourself.
• A proven track record in retention, cross-/upsell, and/or building new partnerships.
• A solid understanding of the channel ecosystem (MSPs, system integrators, hosters) and a feel for viable joint business cases.
• A strongly KPI- and data-driven, structured way of working; steering by metrics comes naturally to you.
• Strong stakeholder management across all levels – from C-level to the operational working level, both internally and externally.
• Experience working internationally, ideally with exposure to the NESE region.
• Business-fluent German and English; an additional European language is a plus.
• Willingness to travel within Europe

We are Link11:

• We live our startup mentality at heart. The professional framework gives us the growth and stability of Link11- founded in 2005. We are still strong today working alongside the founders and the management team.
• We are full of energy, have short decision-making paths and bring changes directly on the way.
• We live a positive, interactive and appreciative working atmosphere in which all employees can contribute.
• We encourage the further development of our employees.
• We are willing to leave our comfort zone for innovation and improvement because we want to be the best in the market.
• We have received several awards for our forward-looking solutions.

Link11 is the right place for you:

• Become part of a highly motivated team in which we treat each other with respect.
• Meet your colleagues at eye level. We are all equal and without barriers.
• Live and develop your strengths in a friendly atmosphere.
• Organise yourself in a flexible working model, because you are more than just your job.
• Lead us to success with your skills.
• Community is the trump card: team events, sundowners, after work parties bring us together (also internationally).
• Taking care of our team doesn’t end at the coffee machine or a filled fruit basket!
• Look forward to interesting benefits such as fitness, JobRad, support for daycare fees and much more. We are cooperation partners of national and international associations and authorities.

Information and contact

Do you have any questions about this position? Contact us directly at [email protected]. Your contact person is Nadine Saewert from the People Management department.

We look forward to getting to know you and learning more about you as a person and your professional career.

Got it? Then simply apply via our careers page at https://www.link11.com/de/karriere/, stating your salary expectations and your soonest possible starting date.

We promise we will reply to you within 48 hours of receiving your application with feedback on whether we can get together for a telephone interview!

Link11 GmbH

Lindleystrasse 12

D-60314 Frankfurt am Main

Apply now