Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking "Apply" takes you to Swooped to review the role and hiring company details.

About the Opportunity

The company is the measurement and transformation layer for AI-augmented knowledge work. The platform measures how developers actually use AI tools (not what they report, but telemetry data from their workflows) and translates that into two outputs: private skill coaching for individual developers and workforce architecture intelligence for CXOs. Key organizations are paying customers. The company is advised by industry leaders. Co-founders have deep research roots at leading institutions and panels.

About the Role — Why This Role, Why Now

The company is defining a new category at the intersection of AI, developer workflows, and workforce transformation, and the enterprise market is already pulling. The first enterprise customers are live, and a growing pipeline of companies are buying. The team is distributed across the US, Korea, and Taiwan, scaling while running simultaneous enterprise deployments, a B2B and B2C product buildout, and a fundraise with some of the most recognized names in tech.

This pace creates an operational challenge worth taking on.

An experienced startup operator is needed to own US operations (legal, insurance, vendor contracts, corporate governance, talent, finance, deployment coordination) and to build the operating system that lets the rest of the company move fast without losing track of what matters. This role reports directly to the CEO and manages two direct reports: a Korea Ops Lead who manages HR, payroll, and administration for the Asia-based team, and a Talent Lead who runs recruiting.

This is a hybrid IC/manager role. The individual will set operational strategy and provide direction for their team, and will also be hands-on building systems, running processes, and closing gaps themselves. Overall accountability for operations across both the US and Asia rests with this role.

This role scales with the company. The individual will be building the operational foundation for what comes next.

Location

US-based, remote. Pacific time zone preferred. Overlap with Asia business hours matters for this role given the Asia-based team.

What You'd Do

Drive cross-functional and deployment coordination. This is the highest-impact part of the role. The individual will sit between sales/GTM execution, product/engineering delivery, customer deployment, and hiring. When a deal signs, the operational path to "customer live" will be owned: tracking readiness, surfacing dependencies, and coordinating across Sales, Product, and CS leads so handoffs between functions stay clean.
Partner with the fractional CFO on finance. The company is signing its first ARR deals and standing up a more mature finance function. The individual will work with the fractional CFO on budget management, cash flow planning, consolidated monthly close, fundraise-related financial modeling, and strategic finance projects like pricing model operationalization and headcount planning scenarios. Prioritization for strategic finance will be owned.
Own hiring strategy and prioritization. The Talent Lead runs recruiting day-to-day. The hiring plan will be set with the exec team, roles sequenced against budget and business needs, and candidate experience ensured to match the company's stage and pace.
Provide strategic direction for Asia operations. The Korea Ops Lead manages day-to-day HR, payroll, and administration for the Asia-based team, owns the Korea subsidiary close, and handles hiring operations for any Asia-based roles. She also plays a key role in designing a cohesive company culture and employee experience that works across the US and Asia, differing where appropriate. The individual will provide the strategic direction, build company-wide policies and operational foundations, ensure alignment with budgets and cross-regional operations, and hold overall accountability for operations across both regions.
Establish operational norms for a distributed team. Set up cadences and systems that work across time zones and employment models (FTE, contractor, academic affiliate). A globally distributed team needs to operate as one company, not multiple disconnected offices.
Own US operational infrastructure. Manage and fill gaps in compliance, payroll, benefits, state registrations, employment law, insurance, tax filing coordination, and audit readiness for a US C-corp. Some of this is already in place, the rest needs to be built or tightened up.
Own vendor management, corporate governance, and internal policies. Build and maintain the systems that keep the company running as it grows.

What You Bring

6–8+ years of experience in operations, with at least 3 years at a venture-backed startup (seed through Series B). Experience building operational systems in environments where they didn't exist yet, while the company was shipping and selling around them.
Direct experience running US C-corp infrastructure: payroll, benefits administration, state compliance, employment law. Experience solving these problems at a company where they were the individual's responsibility.
Financial operations fluency. Comfort partnering with a CFO: managing budgets, building headcount models, and supporting fundraise-related financial work.
Experience managing a small team (2–4 people) while still doing significant IC work. A desire to build, not just oversee.
Strong cross-functional coordination skills in a fast-moving environment. Experience managing dependencies across sales, product, and engineering timelines and knowing how to keep people aligned without adding process for its own sake.
Excellent written communication. In a distributed company, clear writing is how operations actually works.
Comfort operating across time zones. Pacific time is preferred for Asia overlap, and close collaboration with the Asia-based team is expected.

Nice to Have

Experience with international subsidiary operations, particularly in Asia (Korea, Taiwan, or similar markets).
Background in developer tools, AI/ML products, or enterprise SaaS. Faster ramp-up on context if this world has been experienced.
Experience supporting a company through a fundraise from the operations side (data rooms, financial modeling, due diligence coordination).

What You Don't Need

COO or VP Ops experience at a 200+ person company is not required. This is a seed-stage startup. The ability to build operational systems is what matters, not experience running mature ones.
Deep technical expertise is not required. Comfort working alongside engineers and understanding product timelines is expected, but this role does not involve any technical oversight.

Compensation

The expected base salary for this role is $170,000-$190,000, with significant early stage equity. This is a co-builder role. The compensation reflects that.

Benefits & Perks

Fully remote with flexible hours
Company + team offsites 2-3x per year
Competitive medical, dental, and vision insurance
Company provided laptop; $1500 home office stipend
Flexible PTO policy

The hiring company is an equal opportunity employer committed to building a diverse and inclusive team.