Job Description

Turner & Townsend is seeking an experienced leader to be our Enterprise Project Management (PjM) Account Lead for one of our clients - A global leader in advanced manufacturing and engineering solutions within the aviation and aerospace sector,

This high-impact role offers an opportunity to shape the future of project delivery for one of our most significant Enterprise clients. The candidate will lead an EMEA team, driving strategic account growth, fostering innovation, and ensuring exceptional client service across all regions.

To be successful in this role, the candidate will have significant experience in building strong relationships with senior client stakeholders, developing, and executing growth-oriented account strategies, and leading high performing EMEA teams.

While the Enterprise PjM Account Lead will directly report to the Group Account Director (if appropriate) and the EMEA PjM Sector Lead to ensure account strategies are powered by sector expertise and aligned with industry trends, close coordination, collaboration and day-to-day account performance reporting is with the CBRE Account Alliance Director to ensure integration of services as required by the client. This collaboration is key to driving growth and strengthening Turner & Townsend's position as a trusted advisor with the Enterprise client and the CBRE GWS account leadership structure.

Responsibilities

EMEA Account Strategy and Growth:

Develop and implement a comprehensive EMEA account strategy, aligning with the client's business objectives, maximizing Turner & Townsend's share of wallet, and exceeding ambitious revenue and profitability targets.
Proactively anticipate the client's most important strategic challenges and drive campaigns to position Turner & Townsend's solutions effectively.
Increase account penetration by bringing the full scale of cross-region offerings to the client, leveraging personal networks within the firm to assemble the right teams for key pursuits.
Create a forward-looking account plan, including a 3-year account outlook with a rolling 12-month campaign strategy and relationship plan, ideally seeking client input.
Conduct regular reviews of account performance and sector trends to identify opportunities for improvement, optimization, and growth.
Identify and capitalize on emerging and untapped market potential (‘white space’) opportunities to expand our market presence and service offerings.
Cultivate and manage a robust pipeline of growth opportunities, leading client engagements to secure new business and ensure successful project delivery.

Client Relationship Management

Cultivate deep, trusted relationships with senior client stakeholders, establishing yourself as a trusted advisor and strategic partner.
Leverage existing Enterprise PjM relationships to generate high-value leads and drive cross-selling opportunities for other value-add services of Turner & Townsend (e.g., cost management, building consulting, etc.) and CBRE (e.g., design, sustainability, etc.) to maximize account penetration.
Orchestrate a team-based approach to relationship building, coordinating with Sales & Solutions Business Partners and Regional/Advisory Partners to establish a strong network across the client organization.
Drive the team to proactively offer provocative points of view, insights, and relevant Turner & Townsend assets, leveraging the client network to create broader, mutually beneficial connections.
Ensure consistent, high-quality service delivery across all regions and touchpoints, exceeding client expectations and building long-term partnerships.

EMEA Team Leadership And Collaboration

Lead and inspire a high-performing EMEA account team, fostering a culture of collaboration, accountability, client-centricity, and shared purpose.
Assemble the best possible team to fit the client's culture, leveraging diversity of business, geography, and gender.
Develop a succession plan for the team and create an environment of career development and opportunity that attracts and retains top talent.
Collaborate effectively with Regional Enterprise PjM Operations Leads and the respective Sector Lead to ensure seamless execution of the EMEA account strategy and consistent service delivery.
Facilitate knowledge sharing, best practice dissemination, and open communication across the EMEA account team.

Operational And Commercial Excellence

Drive operational excellence across all aspects of account management, ensuring efficient processes, consistent reporting, effective resource utilization, and exceptional delivery.
Champion innovation, exploring and implementing new technologies, methodologies, and service offerings to enhance client value and drive continuous improvement.
Actively participate in relevant industry forums and events to enhance Turner & Townsend’s visibility and reputation.
Proactively monitor and enforce compliance with commercial terms outlined in Master Service Agreements (MSAs) for Enterprise PjM accounts.

Financial Performance And Impact

Deliver strong financial performance globally, achieving revenue, profitability, and cash collection targets, aligned with the broader business plan established by the GWS Alliance Director.
Develop annual account plans for each business unit with clear revenue and profitability targets, exploring opportunities for value-based billing and innovative pricing/resourcing models.
Establish and monitor KPIs tailored to each assigned Enterprise PjM account, aligning with EMEA strategy and business objectives.
Continuously improve and maintain rigorous financial discipline and compliance with all relevant financial regulations and reporting standards.

Quality And Risk Management

Foster a culture of quality and risk management within the account team, proactively anticipating and mitigating potential risks impacting profitability and client satisfaction.
Drive service excellence and compliance with quality and regulatory standards, ensuring exceptional delivery and client satisfaction.
Establish mechanisms for collecting client feedback to validate and continuously improve service delivery and address any emerging concerns.

Qualifications & Experience

10+ years of proven experience in EMEA account management (Market or Sector P&L’s) within the professional services industry, ideally with a focus on project management or related consulting services.
A demonstrable track record of successfully growing and managing large, complex EMEA accounts (or significant P&L’s), exceeding revenue targets, and building strong client relationships.
Deep understanding of project management methodologies, best practices, and industry trends.
Preferable accreditation and/or certifications with industry organizations, such as the Project Management Institute, or equivalent.
Exceptional leadership, communication, and interpersonal skills, with the ability to influence and inspire stakeholders at all levels, across diverse cultures and geographies.
Strong commercial acumen, financial literacy, and analytical skills, with the ability to develop and execute winning account strategies.

Disclaimer

Please be advised that effective January 1, 2025, CBRE Project Management and Turner &Townsend were consolidated into a single global business entity. As a candidate applying for a position, you should be aware that while your initial employment may be with CBRE GWS, you will subsequently transfer directly to Turner & Townsend at a date to be determined.