🚀 Forward Deployed Engineer (FDE) — AI x BFSI | 3-5 Yrs

Location: Mumbai, Bengaluru, Delhi

We're hiring a Forward Deployed Engineer to sit at the intersection of engineering and customer delivery — turning enterprise business problems into production AI deployments for banks, insurance companies, and fin-techs.

This isn't a back-office engineering role. You'll work directly with banking ops leads, product managers, and client engineering teams — understanding workflows, designing AI-powered solutions, building integrations, and owning the journey from pilot to production.

One week you're designing a multilingual collections voice agent for a major bank and integrating it with their CRM. The next, you're debugging a live data pipeline, optimizing containment rates from production conversation logs, or running a technical workshop for a client's engineering team.

What You'll Do

Own enterprise implementations end-to-end — from workflow discovery and AI use-case design to platform configuration, integration, pilot execution, and production rollout
Build and configure AI workflows — prompts, conversation logic, routing, fallback handling, automation — tailored by industry and use case (collections, customer service, sales, compliance)
Integrate with enterprise systems — CRMs, ticketing tools, dialers, internal APIs, databases — using Python, REST APIs, webhooks, SFTP/S3, and batch pipelines
Be the technical face of implementation — run workshops, demos, and troubleshooting sessions; debug production issues and drive them to resolution
Continuously improve outcomes — analyze logs and performance metrics to optimize accuracy, containment, and efficiency
Feed insights back to product — surface patterns that become reusable features, templates, or accelerators

What You Bring

3-5 years in a technical role: software engineering, solutions engineering, technical consulting, or implementation engineering
Strong Python — scripting, API integrations, production-grade data transformations
Working knowledge of REST APIs, webhooks, and auth patterns (OAuth, token-based)
Familiarity with SFTP, S3, or batch data ingestion
Real debugging chops — you can read logs, trace data flows, and find the break without hand-holding
Strong communication — fluent translating between engineering and business, confident in front of enterprise clients
An ownership mindset — you chase outcomes, not tickets

Bonus Points

Client-facing technical background (Solutions Engineer, Implementation Engineer, FDE, Technical Consultant) at a SaaS or consulting company
Exposure to conversational AI, voice platforms, workflow automation, or LLM-based systems
Understanding of CRM, contact center, collections, or support systems — especially BFSI
Prompt engineering or AI agent behavior configuration experience
Cloud fundamentals (AWS/GCP)
Fast learning curve — BFSI has its own language, and you'll need to pick it up quick

If the best engineering you've done happened closest to the customer, this role was built for you.