Forward Deployed Manufacturing Consultant (FDMC)

Job Title: Forward Deployed Manufacturing Consultant (FDMC)

Location: Remote (US-based)

Travel: 40%

Reports To: Vice President

About DeepHow

DeepHow is a Physical AI platform for industrial manufacturing, pharmaceuticals, and utilities

that helps organizations capture expert know-how, turn it into dynamic work instructions, and

drive verified execution on the front line.

The platform spans knowledge capture and sharing, AI-powered verification through Smart

Compare and photo/video validation, and time and motion intelligence through guided

workflows, SOP adherence, and real-time execution visibility. DeepHow supports customers

from knowledge capture to verified execution, with strategic account expansion often centered

on verification, AI-guided workflows, and time and motion intelligence.

Role Overview

This hybrid role blends manufacturing operations expertise, consulting, customer strategy,

solution deployment, and business value realization. As DeepHow’s first Forward Deployed

Manufacturing Consultant, you will work directly with plant teams to uncover variability, risks

from tribal knowledge, training gaps, and operational friction. You’ll configure and deploy

DeepHow in real manufacturing environments — with deployment serving as the starting point

for driving lasting impact.

In this role, you’ll act as part industrial and process engineer, part operational excellence

consultant, part technical solutions architect, and part trusted advisor. You’ll blend technical

expertise with strategic insight, guiding organizations through transformation while building trust

as a partner in their success.

Key Responsibilities

1. Operational Discovery & Manufacturing Consulting

 Conduct deep operational assessments at manufacturing sites by observing

workflows, interviewing frontline employees, supervisors, trainers, quality

leaders, and operations leadership

 Identify operational bottlenecks, waste, process variability, training

inefficiencies, and quality risks

 Facilitate structured discovery and process analysis workshops across areas

including: operations, engineering, maintenance, and quality

 Develop current-state and future-state workflow maps that support both

DeepHow deployment strategy and broader operational improvement

initiatives

 Build credibility quickly with both frontline operators and plant leadership

teams

 Serve as a trusted advisor on operational effectiveness, workforce

enablement, and digital transformation initiatives

2. Platform Deployment & Solution Configuration

 Own end-to-end deployment and configuration of DeepHow within customer

environments

 Guide and train customers through the creation of content capture and platform

configurations (“teach them how to fish”)

 Help operational experts convert tribal knowledge into structured, scalable training

and operational content

 Collaborate closely with customer IT, operational technology, engineering, and

training teams during deployment

 Troubleshoot configuration and adoption challenges creatively and efficiently

3. Change Management & Adoption

 Drive frontline adoption and long-term operational engagement with the platform

 Coach customer champions, supervisors, and site leaders on successful rollout and

sustainment strategies

 Navigate resistance to process change with empathy, operational credibility, and

practical problem-solving

 Help customers integrate DeepHow naturally into existing operational workflows

rather than treating it as a separate initiative

 Recognize that successful deployment is as much about behavioral adoption as

technical implementation

4. Value Realization & Operational Impact

 Own the customer journey from implementation kick-off through the achievement of

measurable operational outcomes

 Establish clear value hypotheses, success metrics, and time-to-value milestones at

the beginning of every engagement

 Track and communicate operational outcomes

 Focus on achieving measurable customer impact in weeks, not quarters. Be able to

distinguish clearly between “the software is functioning” and “the customer is

realizing operational value”

 Build operational business cases that translate manufacturing improvements into

measurable ROI for customer stakeholders

5. Expansion & Opportunity Discovery

 Treat every customer engagement as an opportunity to uncover additional

operational value creation opportunities

 Identify adjacent workflows, departments, use cases, and operational challenges

where DeepHow can create additional impact

 Surface expansion opportunities organically through operational trust and customer

partnership, not transactional sales behavior

 Partner closely with Sales and Customer Success to support account growth

initiatives

 Contribute operational credibility during strategic customer conversations and late-

stage sales opportunities

 Help customers envision future-state operational capabilities they may not yet realize

are achievable

6. Product Feedback & Innovation

 Act as the voice of the customer internally by translating frontline operational

observations into actionable product feedback

 Document operational patterns, emerging use cases, and deployment insights that

can improve future implementations

 Collaborate with Product and Engineering teams to shape platform evolution based

on real customer feedback and customer driven innovation ideas

 Contribute to the development of repeatable deployment methodologies, operational

playbooks, and industry-specific best practices

Required Experience

● 5+ years of experience in manufacturing operations, industrial engineering, process

engineering, operational excellence, manufacturing consulting, Industry 4.0 initiatives, or

related operational environments

● Demonstrated ability to analyze complex operational workflows and identify measurable

improvement opportunities

● Strong plant-floor presence and the ability to build trust with both frontline workers and

operational leadership

● Technical fluency and comfort configuring software platforms, learning new systems

quickly, and collaborating effectively with technical teams

● Exceptional communication and facilitation skills across organizational levels

● Strong operational problem-solving instincts and customer-facing consulting capability

● Comfort operating independently in ambiguous, fast-moving startup environments

● Entrepreneurial mindset with strong curiosity and bias toward action

● Willingness to travel approximately 50%+ to customer sites

Desired Experience & Capabilities

● Background in industrial engineering, manufacturing systems, operations consulting,

continuous improvement, or manufacturing transformation initiatives

● Experience with Lean Manufacturing, Six Sigma, TWI (Training Within Industry), TPM,

Kaizen, or similar operational methodologies

● Experience implementing or configuring enterprise operational systems such as: MES,

ERP, CMMS, QMS, Connected Worker

● Exposure to workforce transformation, digital operations, operational AI, or smart

manufacturing initiatives

● Multilingual capability (Spanish preferred) is a plus given the diversity of manufacturing

workforces

A Note on the Role

● The phrase “forward deployed” matters to us.

● This role is deeply embedded in real operational environments. You will spend

meaningful time inside factories, working alongside the people responsible for keeping

manufacturing operations running every day.

● But unlike traditional consulting roles, your work does not stop at recommendations. You

will help customers operationalize change through technology, process improvement.