Hi, Folks,

Hope you’re doing well,

**
Job Title: Conversational AI Developer – 92248**

Location: Adelphi, Maryland - Hybrid (this means we expect the resource onsite at UMGC’s headquarters 1-2 days a week

)Duration: 12+ Months

We are seeking a talented and passionate Conversational AI Developer to join our team and play a key role in creating innovative and engaging chatbots and virtual assistants. The ideal candidate will have a strong background in software development, with a focus on AI and natural language processing technologie

s.
Responsibiliti

es:Drive the full lifecycle development — from design to deployment — of scalable chatbots and virtual assistants utilizing Microsoft Bot Framework, Kore.ai, or similar CAI technolog
iesCollaborate with cross-functional teams (product managers, designers, UX/UI specialists) to gather requirements, design conversational flows, and implement user stor
iesIntegrate Natural Language Processing (NLP) and Natural Language Understanding (NLU) techniques to enable chatbots to understand user intent and respond accordin
glyLeverage Generative AI services to enhance chatbot responses with creativity and personalizat
ionDevelop chatbots for deployment across multiple channels (web, mobile apps, messaging platforms) ensuring a seamless user experie
nceConduct thorough testing and debugging to ensure high performance and accuracy of conversational AI soluti
onsMonitor and analyze user interactions and chatbot performance to identify areas for improvement and optimizat
ionStay updated on the latest advancements in Conversational AI technologies and best practi

ces
Preferred Qualificati

ons:3+ years of experience in software development, preferably with a focus on conversational AI or chat
botsDeep expertise in Azure Bot Framework v4, specifically utilizing Adaptive Dialogs, Waterfall Dialogs, and middleware customiza
tionStrong backend development skills with advanced proficiency in C#, .NET, JavaScript, CSS, HTML for custom bot l
ogicHands-on experience with Azure Integration Services, using Azure Functions and Logic Apps to orchestrate workflows between the bot and external sys
temsProven experience with Salesforce API integrations (REST/SOAP), specifically for managing Live Agent handoffs, Knowledge base retrieval, and Case crea
tionExperience configuring Azure Cosmos DB for storing conversation state, user data, and telemetry
logsExperience implementing Hybrid AI strategies, bridging classical NLU services (Azure CLU) with Generative AI models (Azure OpenAI/GPT) for fall-back handling or content genera
tionMiddleware familiarity, with exposure to MuleSoft or similar ESB platforms for enterprise-grade data exch
angeData-driven optimization skills, utilizing Power BI to analyze conversation logs, identify drop-off points, and drive NLU accuracy improvem
entsSDLC leadership experience, including defining CI/CD pipelines for bot deployment across multiple environments (Dev/Test/P
rod)Excellent communication, collaboration, and problem-solving sk
illsAbility to work independently and manage multiple projects simultaneo
uslyPassion for innovation and a strong desire to push the boundaries of Conversational AI techno

logy
Preferred Experi

ence:UMGC or USM prior experience prefe

rred.
Ben

efits:Be a part of a cutting-edge team at the forefront of Conversational AI development in Higher Edu
cationWork on challenging and rewarding projects that make a real
impactOpportunity to learn and grow your skills in a dynamic and fast-paced envir

onment

Sohail

Hussain,Senior Re

cruiter,KASTECH Software Solutions P

vt. Ltd.Contact Number : +1 83

22258022sohailh@kastec

hssg.com